The Complaint Letter For Wrong Delivery Of Goods is a crucial business document used in Indonesia when received goods do not match the original order specifications. This document is essential for formally documenting delivery discrepancies and initiating the resolution process under Indonesian Consumer Protection Law (UU Perlindungan Konsumen) and the Civil Code (KUH Perdata). It serves as an official record of the complaint and can be used in subsequent legal proceedings if necessary. The letter should be used promptly upon discovering incorrect deliveries and must include specific details about the order, the discrepancy, and requested resolution. This document type is particularly important in Indonesia's growing e-commerce and retail sectors, where consumer rights regarding correct delivery of goods are strongly protected by law.
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1. Sender's Details: Complete contact information of the complainant, including name, address, contact number, and email
2. Recipient's Details: Complete details of the company/person being complained to, including department and position if applicable
3. Date: Date when the letter is written
4. Subject Line: Clear indication that this is a complaint about wrong delivery of goods
5. Order Reference: Details of the original order including order number, date of order, and date of delivery
6. Description of Issue: Clear explanation of what was incorrectly delivered versus what was ordered
7. Impact Statement: Description of how the wrong delivery has affected you or your business
8. Specific Request: Clear statement of what resolution you are seeking (replacement, refund, etc.)
9. Timeline for Response: Reasonable deadline for when you expect a response
1. Previous Communication Reference: Include if there have been prior attempts to resolve the issue
2. Legal Rights Reference: Include when escalating the complaint or dealing with uncooperative vendors, citing relevant consumer protection laws
3. Compensation Request: Include if seeking additional compensation beyond simple replacement/refund due to significant inconvenience or losses
4. Urgency Statement: Include if the matter requires immediate attention due to perishable goods or business-critical items
1. Proof of Delivery: Copy of delivery receipt or shipping documentation
2. Order Documentation: Copy of original order form or purchase order
3. Photographic Evidence: Photos showing the incorrect items received
4. Communication Records: Copies of any previous emails or correspondence regarding the issue
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