The Letter To Complain About Non Delivery Of Goods is a crucial document used in Hong Kong's commercial environment when purchased goods have not been delivered as promised. It serves as both a formal complaint and a potential precursor to legal action, governed by Hong Kong's Sale of Goods Ordinance and related commercial legislation. This document type is essential for establishing a paper trail of the complaint and can be used by both businesses and consumers when facing delivery issues. It should include comprehensive order details, clear timeline of events, reference to any previous communication attempts, and specific demands for resolution. The letter often forms part of the dispute resolution process and may be required as evidence if the matter escalates to legal proceedings or is referred to Hong Kong's Consumer Council.
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1. Sender's Details: Full name, address, and contact information of the complainant
2. Recipient's Details: Full name, address, and contact information of the company/person responsible for delivery
3. Date: Current date of the letter
4. Reference Numbers: Order number, customer reference, and any other relevant identification numbers
5. Order Details: Specific details about the ordered goods, including description, quantity, and price
6. Timeline of Events: Chronological summary of the order, expected delivery date, and subsequent communications
7. Statement of Issue: Clear description of the non-delivery problem and its impact
8. Previous Contact Attempts: Summary of previous attempts to resolve the issue
9. Demanded Resolution: Clear statement of the expected resolution (refund, delivery, compensation)
10. Response Timeline: Specified timeframe for expected response
11. Closing Statement: Professional closing indicating potential further action if matter remains unresolved
1. Legal Rights Reference: Include when citing specific consumer rights or relevant legislation to strengthen the complaint
2. Financial Impact Statement: Add when there have been additional costs or losses due to non-delivery
3. Alternative Resolution Options: Include when willing to accept alternative solutions to the primary demand
4. Third Party Involvement: Add when other parties (shipping companies, intermediaries) are involved in the non-delivery
5. Goodwill Statement: Include when there's a desire to maintain future business relationship despite the current issue
1. Proof of Order: Copy of order confirmation, receipt, or invoice
2. Communication Log: Copies of emails, chat logs, or notes from phone calls regarding the order
3. Payment Evidence: Bank statements or payment confirmations
4. Delivery Promises: Screenshots or copies of promised delivery dates or terms
5. Terms and Conditions: Relevant sections of the seller's terms and conditions regarding delivery
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