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1. Letter Header: Restaurant's official letterhead including name, address, contact information, and date

2. Customer Information: Recipient's name and address

3. Reference Line: Complaint reference number and date of original complaint

4. Acknowledgment: Opening paragraph acknowledging receipt of the complaint and thanking the customer for bringing the matter to attention

5. Complaint Summary: Brief restatement of the customer's specific concerns to demonstrate understanding

6. Investigation Details: Explanation of steps taken to investigate the complaint

7. Findings and Response: Detailed response to each concern raised with relevant explanations

8. Resolution/Remedy: Clear statement of what actions have been or will be taken to address the complaint

9. Closing: Professional closing with apology if warranted and commitment to customer satisfaction

10. Signature Block: Name, title, and contact information of responding manager or authorized person

1. Incident Report: Copy of internal incident report if relevant

2. Photo Evidence: Photographs or documentation related to the complaint if applicable

3. Compensation Voucher: Official voucher or documentation for any compensation offered

4. Health/Safety Certificates: Relevant certificates or inspection reports if complaint relates to hygiene or food safety

5. Staff Statement: Written statements from staff members involved in the incident if applicable