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1. Parties: Identification of the data center service provider and the customer, including their registered addresses and company details

2. Background: Context of the agreement, brief description of the parties' businesses, and purpose of the agreement

3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement

4. Services Overview: High-level description of the data center services to be provided

5. Term and Renewal: Duration of the agreement, renewal terms, and notice periods

6. Service Provider Obligations: Core obligations including service delivery, maintenance, security, and compliance requirements

7. Customer Obligations: Customer responsibilities, access protocols, and compliance requirements

8. Service Levels: Overview of service level commitments and reference to detailed SLA metrics in schedules

9. Fees and Payment Terms: Pricing, payment schedule, late payment consequences, and fee adjustment mechanisms

10. Security and Data Protection: Security standards, data protection measures, and compliance with IT Act and data protection laws

11. Confidentiality: Confidentiality obligations, permitted disclosures, and survival terms

12. Intellectual Property: IP ownership, licenses, and usage rights

13. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements

14. Force Majeure: Force majeure events and their handling

15. Termination: Termination rights, notice periods, and consequences of termination

16. Exit Management: Transition assistance, data return/destruction, and post-termination obligations

17. Dispute Resolution: Dispute resolution process, governing law, and jurisdiction

18. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services provided

2. Schedule 2 - Service Level Agreement Metrics: Detailed service levels, measurement methods, and remedies for breach

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, pricing models, and payment terms

4. Schedule 4 - Technical Standards and Specifications: Infrastructure specifications, compliance standards, and technical requirements

5. Schedule 5 - Security Policies and Procedures: Detailed security protocols, access procedures, and compliance requirements

6. Schedule 6 - Operational Procedures: Day-to-day operational procedures, maintenance windows, and change management processes

7. Schedule 7 - Incident Management and Escalation: Incident classification, response times, and escalation procedures

8. Schedule 8 - Exit Management Plan: Detailed transition out procedures and timelines

9. Appendix A - Contact Details: Key personnel and emergency contact information

10. Appendix B - Approved Subcontractors: List of approved third-party service providers and subcontractors

11. Appendix C - Compliance Certificates: Copies of relevant compliance certificates and auditor reports