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1. Parties: Identification of the group companies entering into the agreement - service provider and service recipient
2. Background: Context of the agreement, relationship between the parties, and purpose of the service arrangement
3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement
4. Services: Detailed description of services to be provided, service levels, and delivery standards
5. Charges and Payment: Fee structure, payment terms, and transfer pricing methodology
6. Service Provider Obligations: Key responsibilities and commitments of the service providing entity
7. Service Recipient Obligations: Key responsibilities and commitments of the service receiving entity
8. Intellectual Property Rights: Ownership and usage rights of IP created or used in service delivery
9. Confidentiality: Protection of confidential information between group companies
10. Data Protection: GDPR compliance and data handling requirements
11. Term and Termination: Duration of agreement and termination provisions
12. Liability and Indemnification: Allocation of risks and responsibilities between parties
13. Force Majeure: Provisions for handling events beyond reasonable control
14. Governing Law and Jurisdiction: Confirmation of Irish law governance and dispute resolution process
1. Staff and Secondment: Include when services involve staff transfers or secondments between companies
2. Regulatory Compliance: Include for regulated industries or when specific regulatory obligations apply
3. Tax and VAT: Include detailed tax provisions when complex cross-border services are involved
4. Business Continuity: Include when services are critical to business operations
5. Change Control: Include when services may need frequent modification or updating
6. Audit Rights: Include when regular audit of services or pricing is required
7. Group Company Accession: Include when additional group companies may join the agreement later
8. Anti-Bribery and Corruption: Include for international service arrangements or high-risk jurisdictions
1. Schedule 1 - Services Description: Detailed breakdown of services, including scope, deliverables, and exclusions
2. Schedule 2 - Service Levels: Specific performance metrics, KPIs, and quality standards
3. Schedule 3 - Charges: Detailed pricing structure, calculation methodology, and transfer pricing documentation
4. Schedule 4 - Key Personnel: List of key staff involved in service delivery and their roles
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and requirements
6. Schedule 6 - Business Continuity Plan: Procedures for maintaining service continuity
7. Appendix A - Service Request Form: Template for requesting additional or modified services
8. Appendix B - Report Templates: Standard formats for service reporting and documentation
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